Returns & Exchanges

At MELLO, we want you to glow with confidence, which is why we offer a 30-day window for returns on all products that don't perfectly suit your skin. If you are not completely satisfied with your purchase, we are here to make the process as seamless as your favorite serum.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring lids are tightly sealed to prevent leaks during transit.

• 3.
  Affix Shipping Label

  Download and print your prepaid shipping label from your email and attach it securely to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or store credit back to your original payment method within 5-7 business days.